Complaints against estate agents may be lodged with the Property Practitioners Regulatory Authority. For example, when the estate agent listed the seller’s property at a different price than agreed upon. The PPRA will conduct an investigation and may conduct a hearing. If found guilty, the estate agent may be fined, or reprimanded, or his/her fidelity fund certificate may be withdrawn. An estate agent without a fidelity fund certificate is not entitled to payment of commission. The contact details of the Property Practitioners Regulatory Authority are: • Telephone number: 087 285 3222 • Website address: www.ppra.org.za